Playa El Duque, one of the most exclusive and visited beaches on the Costa Adeje in Tenerife, faces the constant demand of tourists who seek to enjoy its crystal-clear waters and relaxed atmosphere. With a length of 390 meters and a width of 60 meters, this beach offers services such as sunbed, umbrella, pergola rentals, nautical activities, and sales of food and beverages. Managing these resources and services requires great coordination and efficiency.
The solution came with TPV Beach. The digital management platform was implemented to optimize the administration of resources and improve the experience for both employees and tourists. The ease of use of the system allowed for rapid learning and effective adoption. The management of bookings, ticket issuance, and inventory control was greatly simplified, allowing for greater efficiency in every transaction.
Impact on Productivity:
Thanks to TPV Beach, Playa El Duque has recorded an increase in productivity compared to the previous manual management system. Bookings and passes are now managed digitally, eliminating human errors and reducing waiting times, which in turn improves the customer experience and allows for quicker service rotation.
Improvements in Customer Service:
The online incident resolution system has marked a before and after in customer service. Tourists can now access the location of available resources without needing to
move, make advance bookings, and receive instant information about usage rules, safety, and lost items, all through their mobile phones. This has created a more relaxed and secure environment for visitors, who greatly appreciate the comfort and technology at their disposal.
Customer Satisfaction and Return on Investment:
The improvement in operational management has not only increased productivity but has also created a more satisfactory environment for customers. With better organization and more efficient service, Playa El Duque has seen an increase in customer loyalty, who now enjoy a more comfortable and modern experience. This satisfaction has translated into more recommendations and higher tourist traffic every season.
The implementation of TPV Beach at Playa El Duque has been a true digital transformation. The improvement in operational efficiency and customer service has increased the business’s profitability. If you’re looking for a solution to optimize the management of your beach, don’t hesitate to take the next step. With TPV Beach, you not only optimize resources but also offer a unique experience to your customers.
Don’t wait any longer! Modernize the management of your beach and make a difference with TPV Beach today.
